Policies & FAQ’S

Order Policy

Please submit all board orders at a minimum of 24 hours in advance to pick-up. 

All boards will be featured on a wooden disposal board unless you are choosing to provide your own board. 

If you are choosing to use your own board, please contact us as soon as possible to ensure your size choice will fit your board. 

When providing your own board, its very important you turn in your tray 48 hours before scheduled pick-up or delivery.

Disposable board fee's will be added to the order when you select your board choice.

Refund Policies

Orders canceled within 24 hours of pick-up will receive a full refund

*Excluding Custom Orders, Orders of Multiples and Event Orders 

Issues with the function of the disposal board while in use, contact for immediate replacement.. Disposable Palm or wooden boards can warp when exposed to long term moisture. *Please keep dry.

Event Policies

Weddings & Event's require a 50% deposit to book. The remaining amount will be due one month prior to the event date. If you book your event less than sixty days before your event date, the entire amount will be due to book. 

Refunds for events are accepted for cancelations of sixty days or more out from event date. If an event date is less than sixty days out, Cask & Cleaver waves the right to offer a refund. 

Public & Private Class Policies


Class tickets must be purchased for each person attending the class unless otherwise specified.

There is no refunds for classes when canceled less than 14 days of class date.

Paddles provided with each class are not available for exchange or refund after class date has passed. Each hand-crafted paddle is selected during class on a first come first serve basis. 

Private charcuterie classes begin with minimum guest count of five and up. 

Cask & Cleaver can host private classes at our location with space rental fee added.

Private charcuterie classes require refrigeration at the location the class is being held. 

Class tickets are transferable, however Cask & Cleaver will need to be notified at least 24 hours prior to class date.

FAQ’s

  • Can I Pick-Up A grazing Table?

    We build grazing tables onsite prior to your event, grazing tables can not be picked up. When planning a table, consider your location, outside temperatures, and ability to access your venue prior to your event before booking.

  • Can I customize my charcuterie board?

    Yes! With allergies and dietary substitutions aside, we allow our customers to provide us with their favorites and we do our very best to make sure they are on your order. However, depending on requests, your order may fall under a “custom order” and the price of your order may be extra for your request(s).

    We are always happy to make your board special for your celebration!

  • How long will my board last after I pick it up?

    Every board is made to order for the day you select. We give our boards & boxes a two day maximum after you pick up from us. All boards are required to be stored in the fridge until serving, and once removed and served, we suggest a 2-3 hour window of grazing at room temperature. Charcuterie is a highly perishable product and does spoil if left out of the fridge longer than suggested time.

  • How many does each board feed?

    Each board size snacks & feeds each group differently, however we include suggestions in all of our descriptions on each size. Depending on your event, a “serving” equals that of a meal and a “snacking” serving is an appetizer amount of charcuterie for each person. Educating your guests of the difference will ensure there is plenty to go around.

  • Can I change class dates?

    Currently we can not accommodate this kind of request unless you book a private class. Open classes sell out quickly and we set the limits so we can be available for everyone. “Squeezing you into the next class” may mean we can not answer each persons questions as efficiently as we would like. Private classes can be rescheduled, however if you purchased a public class ticket, you may request a refund as long as its more than 14 days out from the class date.

  • What Area's do we serve?

    We closley serve Shasta County, and extend into Trinity County, Lassen County, Tehama County, Siskiyou County & beyond!